This contract describes the general terms and conditions (hereinafter the "TCG") applicable to the use of the services offered by Estevana.com. Any person wishing to access and/or use estevana.com or the Services (the "User") may do so subject to the GTC, along with all other policies and principles that govern estevana.com and which are incorporated herein by reference.
ANY PERSON THAT DOES NOT ACCEPT THESE GENERAL TERMS AND CONDITIONS, WHICH HAVE AN OBLIGATORY AND BINDING NATURE, SHALL REFRAIN FROM USING estevana.com AND / OR THE SERVICES.
The User must read, understand and accept all the conditions established in the TCG and in the Privacy Notice as well as in the other documents incorporated to them by reference, prior to the use of estevana.com.
ACCEPTANCE OF LEGAL TERMS.
With the aim of offering a safe and pleasant environment for our Users, we have established rules and terms under which the areas of responsibility and rights are defined, both from Estevana.com and from our users.
By visiting estevana.com the User is subject (a) to the guidelines, rights, and restrictions mentioned herein. Estevana.com reserves the right to modify this document at the time and under the circumstances that suit you, these changes being in force at the time of publication.
USE OF INFORMATION AND PRIVACY
esetvana.com will use the information provided by the User in a confidential manner, so it cannot be disseminated or transmitted to other third-party providers unless expressly authorized by the User or by the request of a competent authority.
The use of estevana.com may require the User to open an account and establish a password. The User is entirely responsible for maintaining the secrecy of his account information, including his password, for any and all activity that occurs under his account. The User undertakes to notify estevana.com immediately of any unauthorized use of his account or password, or any other risk in the security of his account.
The data that the User enters must be completely true, in case of being erroneous or false, estevana.com reserves the right to delete the registered account with these data and prohibit the registration of said person identified by the email, name or any another that esetvana.com considers convenient.
SITE INFORMATION
We do everything possible to ensure that our online product catalog is as accurate and complete as possible. Unfortunately, it is not possible to guarantee that it is not completely free of human or technological errors. We reserve the right to correct any error, inaccuracy or omission, even after an order has been sent, and to change or update the information at any time without prior notice. Prices and descriptive information or images are subject to change without prior notice. If the indicated price of a product is lower than the actual price, we will contact you before processing the order to confirm the new price. If you do not want to continue with your order at this time, it will be canceled. We will not respect inaccurate or incorrect prices. We do not negotiate the prices of our products.
PAYMENT METHODS.
Direct on our portal through Paypal with credit cards Visa, Master Card or American Express or debit from most Mexican banks or payment referenced via SPEI or whatever the payment agreement between both parties.
PAYMENT AND MERCHANDISE POLICIES.
estevana.com reserves the right to request official documents from its clients, as a means of validating the product acquisition process through its website.
The order number assigned when making the transaction on the website of estevana.com does not imply acceptance of the transaction. In case of having any problem with the order of the User, Estevana.com will communicate this situation by email or telephone.
Notifications of your purchase, shipping, delivery, and others will be made through email.
AVAILABILITY OF MERCHANDISE AND EXISTENCES.
Orders can be placed online at www.estevana.com at any time. Orders will be confirmed within 48 hours by a sales representative. Most items will be shipped immediately, as long as the items are in stock. Each piece is made by hand and upon request, a representative will contact you with an estimated delivery date. The estimated delivery times for items that are not in stock are between 4 and 8 weeks. If the item is ready before the assigned date, you will be notified via email of the new delivery date. You will receive an email notification when your order is shipped. Orders placed during holiday seasons or when there is a large volume of orders may take longer than the allotted time. A sales representative will notify you if the production time is longer than usual.
All products offered on estevana.com are subject to availability.
All the merchandise of estevana.com is subject to stock, so the delivery time may vary with prior notice from the latter, or may even proceed with the cancellation of the order and the return of the payment if it is not a Resurfable product.
PRICES.
The prices published on the website of estevana.com may change without prior notice. If for any reason the price is $ 0.00 or $ 0.01 or another clearly erroneous, the User must contact via email at contact@estevana.com in order to request the correct price of the desired item.
SPECIFICATIONS OF THE PRODUCTS.
The characteristics and specifications of the products may change without prior notice. The photographs may or may not correspond specifically to these being of a similar product represented only illustratively.
SHIPPING OF PRODUCTS.
The delivery time starts at the latest 48 (forty-eight) hours after the confirmation of payment.
The shipment of the products will be made through parcel or private courier to the address of the User and/or any office of such parcel or courier, the delivery time will be according to the service chosen at the time of making the purchase. Once the payment has been confirmed and accepted, the User accepts that estevana.com may delay the delivery without a definite time if the product has no stock or an event occurs that prevents delivery on the selected days.
CANCELLATIONS
The cancellation of the order only applies before estevana.com confirms the sending of the order. Once the order is canceled, a refund process will be initiated, within which the User must send the bank details to which the refund must be made including the name of the bank, name of the holder, account number and CLABE of the account (18 digits). The refund will be made specifically by the same way or payment method that the user used to make the corresponding purchase.
WARRANTY
Unless expressly stated otherwise in writing of estevana.com the content that is included in it and the products and services provided in or in connection with it (the "products and services") are provided "as is" Without guarantees of any kind, whether express or implied. Estevana disclaims all other warranties, express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement of the content of the information and materials on our site. Estevana.com does not represent or guarantee that the materials on our site or the services are accurate, complete, reliable, current or without errors. Estevana.com does not declare or guarantee that our site or its servers are free of viruses or other harmful components.
DISCLAIMER OF LIABILITY
We make no representations or warranties of any kind, either express or implied, with respect to this Website, its content or the information available on or through it; they are provided "as is", with all faults. Except as otherwise provided in the laws in force, we and our affiliated companies, and the directors, officers, employees, agents, contractors, successors and assigns of each, shall not be liable for any damage arising or related to the Use of this Website or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages that you or others may suffer, as well as damages for loss of profits, business interruption or loss of data or information, including if we are notified in advance of the potential for such damages.
BILLING.
In the event that the User requires an invoice for the total amount of their purchases and does not request it when entering arielaz.com, they may request it by email contact@estevana.com, sent for such purposes the number of their order, name or company name, RFC and full tax address. The data must be sent within the current month and year, at least 5 days before the end of the current calendar month.
You can not issue invoices for purchases made outside the current month.
RETURN POLICY.
The User may request the change of their products or the refund of their payment when the products in question are not in the described conditions and are made within the first 3 (three) days of having received their order.
APPLICABLE LAW AND JURISDICTION.
For the interpretation and compliance of these terms and conditions, the parties submit to the jurisdiction of the courts of the City of Mexico expressly waived any other jurisdiction that may correspond to them because of their present or future addresses.
TRADEMARKS
Estevana, estevana.com, and any other product or service name or slogan contained in our site are trademarks of Estevana and its suppliers or licensors, and can not be copied, imitated or used, in whole or in part, without the prior written permission of Estevana or the owner of the applicable trademark. All other trademarks, registered trademarks, product names and names or logos of Estevana mentioned on our site are the property of their respective owners.
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Finally, Estevana reserves the right to refuse sales or cancel orders made by a customer in violation of the terms of the site or as determined by Estevana.